Conflict Management Workshop Program

How to Manage Conflict and Communicate Better:
An Introductory Sampler of Tips, Techniques, and Perspectives

Program Instructor


Lorraine Segal
lorraine@conflictremedy

The program: One three-hour workshop to help you learn how to manage workplace conflict better and communicate effectively. Topics include foundational skills to understand conflict and communicate better across differences, as well as techniques for how to deal with bullying and aggression, manage intergenerational and cross cultural communication issues, facilitate meetings and groups, give and receive feedback, and negotiate for yourself and others. This certificate is for managers, CSuite executives, HR professionals, team leaders and anyone who wants to be more effective at work.

Check out the proposed Curriculum for Conflict Management Certificate Redesign Program description in development for Fall 2018.

Registration - Registration is now open

The Conflict Management Workshop will be offered on Thursday, March 1, from 6:30 pm - 9:30 pm.

In order to enroll in this program:

  • Register Online OR
  • Contact the SEIE main office
    • By Phone: 707-664-2394
    • In Person: School of Extended Education, Stevenson Hall 1012, 1801 East Cotati Avenue, Rohnert Park, CA 94928-3609

Drop/Refunds

See our drop/refund policy in General Information here.

Financial Aid

There is no financial aid offered for this program.

Faculty Information

Lorraine Segal, M.A., through her business Conflict Remedy, offers consulting, coaching, and training for business executives, managers, and employees to help them navigate conflict, communicate clearly, understand bullying, and help create a harmonious and productive workplace. Her clients have included the Department of the Interior, St. Joseph’s Health, County of Napa, Duckhorn Winery, and a number of companies and non profits. As well as being a professor at Sonoma State University, she also teaches for Brāv Online Conflict Management. She has been interviewed by NPR and quoted in Huffington Post. She is a contributing author in a new book, Stand up, Speak Out against Workplace Bullying out December 2017.