SSUFixit: Maintenance Work Orders

Facilities Management is in charge of processing campus requests for maintenance, non-maintenance, and emergency maintenance services.

These services may include:

  • Requests for building maintenance
  • Carpentry
  • Electrical
  • Painting
  • Plumbing
  • Custodial Support
  • Landscape/Grounds
  • Heating, Ventilation, and Air Conditioning
  • Event Support

Facilities Management staff is committed to providing outstanding customer service. The staff records and processes requests through a computerized maintenance management system called AiM.

If you have a maintenance emergency after normal business hours (8:00 A.M - 4:30 P.M.), please call the Central Plant at 707-664-2136. If you are a resident and have a maintenance emergency, please contact the on-call CSA. If you are a university staff member and have a non-maintenance emergency between the hours of 10:00 P.M.-8:00 A.M., please contact SSU Police & Safety Services at 707-664-4444.

If you notice any regular maintenance items on the campus that need attention, submit your request online (see link below) or call the Seawolf Services Maintenance Request line at (707)-664-4021. An example of regular maintenance request could be a burned out light, a room that is too hot or cold, a spill or mess that needs attention, plumbing fixtures that are not functioning correctly, a door lock that is jammed, or a leaky ceiling, etc.

Staff and Faculty

Residents Living on Campus

By placing a maintenance request, you are giving Facilities Management the right to enter the residence without someone being present. Facilities will knock first before entering. Barring any unforeseen circumstances, work requests will be completed within two business days. Work will not commence prior to 10:00 A.M. unless there is an emergency repair needed such as a plumbing issue.

Facilities Management Office hours are 8:00 A.M. to 4:30 P.M, Monday through Friday and can be reached at 707-664-2317 to follow up on a maintenance request.

Remodels & Renovation, New Construction

If you have a request that involves installation or creation of new property such as an office remodel, please contact the Director of Campus Planning and Submit a Work Order to Facilities Management. Any work that involves a charge back to your department for special services needs to be written and submitted with the account number to be charged.

Safe Combination Changes

All safe combination changes must be submitted on the Work Order form and must include a completed "Safe Security Coordinator" and "Safe Combination Access Listing" form found on the Internal Audit Services (IAS) webpage under Cash Operations and Security > Forms. The included forms will be sent separately from the Maintenance Request Form. Facilities Management will review the submitted maintenance request and upon approval, will send an email requesting the additional forms.

Furniture Assembly

Assembly of furniture is the responsibility of the owner/user. Facilities Management does not have tools available to issue or rent out. As an option, the owner or user should contact the furniture vendor for furniture assembly options.

Loaning Tools and Equipment

Facilities Management does not loan tools or equipment to the campus community, other departments or contractors.

Work Order Look Up Tool

The Look Up Tool allows all requestors to check the status of their work orders. If you need to check the status of your work order, please refer to your email for a work order number from Facilities Management and access the tool available at Look up a Work Order.