Phone & Network Upgrades

By babs on February 17, 2012 10:19 AM

From February 20 through April 30, the campus phone and network systems will go through a major upgrade. Some services will be interrupted. Read below for details.

Network Downtime and Upgrade


The University's core networking equipment for each of the academic and administrative buildings will be upgraded over the week of spring break.


During this time, each building will have network access interrupted for a period of time as the actual equipment is swapped out. An exact calendar of downtime for each building will be forthcoming.

Network Refresh Downtime Schedule


In order to prepare for this switch,  Information Technology will not be able to make any form of network changes (activating or inactivating network jacks) from the period of  Monday, February 20 through Sunday, April 15.


Telephone System Upgrade


Information Technology is beginning the process of transitioning off of SSU's 11-year old telephone system onto something newer and more sustainable. In order to prepare for this transition, we will need to put a freeze on some telecommunication transactions from March 1, 2012 through April 30, 2012.

During this 2 month period, we will not be able to:

  • Add new phone extensions
  • Move phone extensions between offices
  • Add new voicemail boxes or voicemail trees
  • Add new members to existing voicemail trees

We will be able to:

  • Reset voicemail box passwords
  • Re-enable digital phone lines that are disabled because they are unplugged overnight
  • Change the name displayed on an existing phone

There will be a lot more information coming out in regards to the actual implementation plan for the transition and what this means to individual departments and employees as the timeline and project plan is solidified.


Information Technology is working to make this as transparent as possible to all end users, but we apologize for any inconvenience this may cause. Thank you for your patience and understanding. If you have any questions or concerns, please contact Jason Wenrick,