Report an Incident

Persons who suspect a security incident should contact the SSU IT Help Desk in one of the following ways:

  • Send email to¬†helpdesk@sonoma.edu; or
  • Call 707-664-HELP (contact by email if there is no answer); or
  • Visit the SSU IT Help Desk at the main entrance to IT, on the first floor south wing of the Schulz Information Center.

If the IT Help Desk is closed and an Information Security incident is in the process of causing serious harm to the University or to individuals in the University community, then telephone the University Police at 707-664-4444.

Please inform the IT Help Desk of the nature of data stored and accessed on any system suspected of being compromised, to the extent that this can be done without using or accessing the system itself.

Callers should state, in particular, if CSU protected level 1 or 2 data violations are suspected such as Social Security Numbers, medical information, grades, or other CSU protected level 1 or 2 data as defined in The CSU Data Classification Standard.